Privacy Policy

1. Introduction

At LocalSalons, we value your privacy and are committed to protecting your personal information.

This Privacy Policy applies to the LocalSalons website, booking flows, account-related features, and any related services we make available through localsalons.in.

By using our platform, you agree to the collection and use of information as described in this policy.

2. Contacting us

If you have questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

3. Who this policy applies to

This policy applies to you if:

• you visit or browse our website;
• you create an account with LocalSalons;
• you book or manage appointments through our platform;
• you contact us for support or other assistance;
• you are a salon owner, manager, staff member, or business user on the platform.

4. Information we collect

A. Information you provide directly

We may collect information you choose to provide, including:

• name;
• email address;
• mobile number;
• profile photo, if uploaded;
• address, where relevant for bookings or account details;
• messages, queries, support requests, or other communications you send us;
• booking details, preferences, reviews, or other information you submit through the platform.

B. Account and booking information

If you create an account or use booking features, we may collect:

• account profile details;
• booking history;
• selected salon, services, staff, and time slots;
• saved preferences and favourite salons;
• payment-related references, where applicable;
• ratings and reviews you submit.

C. Technical and usage information

When you use LocalSalons, we may automatically collect:

• IP address;
• browser type and version;
• device type and operating system;
• language and time zone settings;
• pages viewed, searches made, clicks, scroll activity, and time spent on pages;
• referring links, campaign tags, and site navigation patterns;
• diagnostic and performance information for security and troubleshooting.

D. Location information

If you allow location access, we may collect location information to help show nearby salons, improve search results, and support location-based features.

Location information may be based on:

• GPS or device location permissions;
• IP-based approximate location;
• browser or device-provided location signals.

You can manage location permissions through your browser or device settings.

5. How we use your information

We use personal information to:

• operate, maintain, and improve LocalSalons;
• create and manage your account;
• enable bookings, booking confirmations, updates, and support;
• connect you with salons or professionals you choose to interact with;
• show relevant salons, services, and availability;
• respond to enquiries, complaints, and customer service issues;
• send service-related communications;
• monitor usage, detect fraud, prevent abuse, and improve security;
• analyse user behaviour to improve features and performance;
• send marketing or promotional content where permitted.

6. If you contact or engage with us

When you contact us, we may collect your contact details and the content of your communication.

This may include:

• emails;
• phone calls or messages;
• support requests;
• social media interactions;
• other communications sent through the website.

We use this information to:

• respond to your requests;
• solve technical or service issues;
• provide support and service updates;
• improve our customer experience.

7. If you book an appointment

When you use LocalSalons to book an appointment, we may collect the information needed to process and manage that booking.

This may include:

• your name and contact details;
• the selected salon, services, staff member, and time;
• special requests or booking notes you provide;
• booking history and related communications.

We share relevant booking information with the salon you choose so that the appointment can be managed and fulfilled.

Salons are independently responsible for the services they provide and may process your information for their own operational purposes.

8. If you are a salon partner or staff user

If you use LocalSalons as a salon owner, manager, or staff member, we may collect information such as:

• name and business contact details;
• role or staff designation;
• salon profile details;
• business address and category;
• service menus, working hours, pricing, and availability;
• booking, customer, reporting, and listing-related information.

We use this information to operate the partner account, manage listings, support business tools, and run the booking marketplace.

9. Marketing communications

We may send offers, updates, feature announcements, service notifications, and promotional communications to users and partners where permitted by law or where you have opted in.

You can opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us directly.

10. Legal bases for processing

Depending on applicable law, we may process your personal data based on one or more of the following grounds:

• your consent;
• performance of a contract with you;
• compliance with legal obligations;
• our legitimate interests, such as improving services, preventing misuse, supporting bookings, and operating the platform.

11. Who we share your information with

We may share information with:

• salons or professionals you choose to book with or contact;
• service providers who help us host, maintain, secure, or support the website;
• analytics, communication, notification, and technical support providers;
• payment service providers, where payments are enabled;
• professional advisers such as auditors, lawyers, or consultants;
• law enforcement, regulators, courts, or authorities where legally required;
• buyers, investors, or successors in connection with a business transfer, merger, or restructuring.

We do not sell your personal information as a product to third parties.

12. Reviews and public information

If you leave a public review or rating, some information may be visible to other users, such as your first name, review date, and review content.

Please avoid sharing sensitive personal information in public reviews or profile content.

13. Where your information is stored

Your information may be stored and processed on servers and systems used by LocalSalons and its service providers.

Depending on the tools and providers we use, information may be processed in different jurisdictions. Where applicable, we take reasonable steps to ensure appropriate safeguards are in place.

14. How we protect your information

We use reasonable technical and organisational safeguards to protect your information, including secure connections, access controls, monitoring, and system protections.

However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

15. Payment processing

If online payments are enabled on LocalSalons, payments may be processed through third-party payment service providers.

Full card or banking information is typically handled by the payment provider under its own systems, policies, and security controls. LocalSalons may receive limited payment-related information such as payment status, masked card details, transaction references, or billing-related metadata as needed to operate the service.

16. External websites

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices, content, or policies of those external websites.

17. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, meeting legal requirements, resolving disputes, preventing fraud, and enforcing our terms.

We may retain some information for longer where required by law, where needed for legitimate business records, or where necessary in connection with complaints, investigations, or legal proceedings.

18. Aggregated and anonymised data

We may create aggregated, anonymised, or de-identified data for analytics, reporting, product improvement, and business insights. Such information does not identify you personally and may be retained and used for longer periods.

19. Your rights

Depending on applicable law, you may have rights to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• opt out of marketing communications.

To exercise these rights, contact us using the details provided above.

20. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Where appropriate, we may also notify users through email, notices, or website prompts.

21. Cookies and similar technologies

LocalSalons may use cookies and similar technologies to remember preferences, improve performance, understand usage patterns, enhance security, and support relevant features of the website.

Some cookies are session-based and expire when you close your browser, while others may remain for longer to remember your settings or improve your experience on return visits.

You can manage cookies through your browser settings. Disabling some cookies may affect how parts of the website function.